Terms & Conditions KeraHoki — Platform User Guide

KeraHoki is an online betting and gaming platform designed exclusively for adult users in Malaysia. The platform offers a wide range of services including slots, poker, roulette, live casino, lottery, and e-sports betting.

These terms and conditions ("Agreement") govern the use of the KeraHoki and all related services, including the website, mobile application, and any service channels provided by us. This Agreement is to be read together with the Privacy Policy and any specific terms applicable to particular promotions or games.

By registering an account on KeraHoki, you confirm that you have read, understood, and agreed to comply with all terms contained in this document. All official communications between KeraHoki and its members will be conducted in Bahasa Malaysia or English.

To register and use the KeraHoki, you must meet all of the following eligibility requirements:

• Minimum Age: You must be at least 18 years old or older at the time of registration. Gambling by minors is strictly prohibited and constitutes an offence under Malaysian law.
• Nationality/Residency: KeraHoki services are intended exclusively for players in Malaysia. You are responsible for ensuring that your use of this platform is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into binding agreements and must not be subject to any court order or legal restriction.
• One Account Per Individual: Each individual is permitted to hold only one (1) active account at KeraHoki. Maintaining multiple accounts will result in the closure of all associated accounts and forfeiture of any remaining balances.

3.1 Registration Information

When registering an account KeraHoki, you are required to provide accurate, complete, and up-to-date information. This includes your full name, an active Malaysian phone number, a valid email address, and your actual date of birth.

3.2 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account username and password. All activity that occurs under your account — whether by you or any other party — is your responsibility. Please contact KeraHoki immediately if you suspect any unauthorised access to your account.

3.3 KYC Verification

To comply with our compliance and anti-money laundering requirements, KeraHoki conducts a Know Your Customer (KYC) process. Members may be required to submit a copy of their MyKad, bank statement, or other supporting documents prior to their first withdrawal or when transaction amounts exceed a specified limit.

All financial transactions at KeraHoki conducted in Malaysian Ringgit (RM). We support the following local Malaysian payment methods:

• The minimum deposit is RM10 for all payment methods.
• The maximum daily deposit is RM50,000 unless a special limit has been set for VIP accounts.
• KeraHoki does not accept third-party deposits. All funds deposited must originate from a bank account or e-wallet registered in your own name.
• All deposits received are final and non-reversible once credited to the account.

5.1 General Withdrawal Terms

Members may withdraw their winnings at any time, subject to the following terms. The minimum withdrawal amount is RM20 and the maximum daily withdrawal is RM30,000 for standard accounts and RM100,000 for Platinum VIP accounts.

5.2 Processing Time

5.3 KYC Requirements for Withdrawals

Identity verification (KYC) is mandatory before your first withdrawal is processed. For withdrawals exceeding RM5,000 within a day, additional supporting documents may be required. All withdrawals will be credited only to the account or wallet registered under the member's own name.

All bonuses and promotions offered by KeraHoki subject to the specific terms and conditions stated alongside each offer. The following general conditions apply to all bonuses:

• Rollover/Wagering Requirements: All bonuses received must meet the wagering (rollover) requirements before a withdrawal is permitted. The rollover rate is stated in the specific terms of each bonus.
• Time Limit: Bonuses must be used within the stipulated validity period. Expired bonuses will be automatically forfeited.
• One Bonus Per Campaign: Only one bonus per promotional campaign is permitted per member, per household, per IP address, and per device.
• Bonus Abuse: Any attempt to abuse or exploit the bonus system — including opening multiple accounts to claim bonuses — will result in account closure and forfeiture of all related bonuses and winnings.
• Right to Modify: KeraHoki reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

KeraHoki offers a wide variety of games including online slots, Live Casino (baccarat, blackjack, roulette), poker, lottery, and e-sports betting. The following general rules apply to all games:

• All game outcomes generated by the Random Number Generator (RNG) system are final and non-disputable, except in cases of proven technical error.
• In the event of a system error or technical malfunction during gameplay, KeraHoki reserves the right to void the relevant round and refund the stake to the member.
• The use of automation software, bots, or any external tools that provide an unfair advantage is strictly prohibited.
• Collusion between players in poker or other multiplayer games is a serious offence that will result in immediate account suspension.
• Minimum and maximum bet limits for each game are as stated in the respective game interface.

7.1 E-Sports Betting

For e-sports betting (MLBB, DOTA2, CS2, Valorant), odds and match results are based on the official results declared by the tournament organiser. Any match cancellations or postponements will be handled in accordance with the specific rules stated for each event.

KeraHoki is strongly committed to responsible gambling. We provide a range of tools to help members manage their gaming habits:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Limit: Set a daily time limit for how long you spend on the KeraHoki platform.
• Self-Exclusion: Choose to temporarily restrict access to your account (1 day to 6 months) or close it permanently.
• Reality Check: Set periodic time reminders that will appear during your gaming session.

KeraHoki uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your personal and financial information is stored on servers secured with industry-standard security protocols.

You agree to:

• Do not share your account login credentials with anyone.
• Use a strong password and change it regularly.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify KeraHoki immediately if you suspect any suspicious activity on your account.

The use of your personal data is subject to our Privacy Policy KeraHoki, which forms part of this Agreement.

KeraHoki reserves the right to suspend or close any member's account, at any time and without prior notice, for the following reasons:

• Violation of any terms and conditions outlined in this document.
• Fraud, false identity verification, or any attempt to deceive the platform.
• Holding multiple accounts.
• Use of automation software or bots.
• Collusion in multiplayer games.
• Failure to meet KYC requirements within the stipulated timeframe.
• Financial transactions that are suspicious or potentially linked to money laundering.

Members may also close their own account at any time by contacting the support team KeraHoki. Valid balances will be returned to the member once all reviews are complete, subject to applicable withdrawal conditions.

To the extent permitted by Malaysian law, KeraHoki shall not be liable for:

• Any loss or damage incurred as a result of service interruptions, technical failures, or events beyond our control (force majeure) including natural disasters, widespread internet outages, or directives from authorities.
• Disputed game outcomes submitted without clear evidence of a technical error.
• Financial losses resulting from betting decisions made by the member themselves.
• Unauthorised access to your account resulting from failure to keep your password secure.

KeraHoki reserves the right to amend, modify, or update these terms and conditions at any time. Members will be notified of material changes via:

• In-platform notification upon login.
• Email to the address registered to your account.
• Announcement on the official KeraHoki website.

Continued use of the KeraHoki after any amendment takes effect will be deemed acceptance of the revised terms. You are encouraged to review this page periodically to ensure you are always up to date with the latest version of our terms and conditions.

If you have any questions, concerns, or complaints regarding these terms and conditions, please contact our support team KeraHoki through the following channels:

• Email: support@kerahoki.ws
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• WhatsApp: Exclusive to VIP Gold members and above

We are committed to responding to all enquiries within 24 working hours. For complaints requiring investigation, the maximum resolution period is 5 working days. All communications will be handled in Bahasa Malaysia or English, according to your preference.

For more information on how your personal data is handled, please refer to Privacy Policy ours. For information on responsible gaming tools, please visit the Responsible Gaming ours.